· Will CityVoice work with 911 or other emergency numbers?
The CityVoice service will not work with emergency numbers. Since CityVoice is an internet based service, there is no way to locate the source of the call. However, as long as you have your regular phone line connected to your VoIP box, simply dialing 911 or the appropriate emergency number will send the call through. For this reason, we highly recommend having a regular phone line connected to your VoIP box, even if you do not intend to use it very often.

· How do I use CityVoice with my current phone?
To use the CityVoice network, first dial pound (#), then the country, long distance and area codes which apply to the number. To call another CityVoice subscriber, dial # followed by the number for that subscriber. A CityVoice number will start with an 8 and have five digits after it, resulting in "8XX-XXX".

· How do I find the MAC ID on my VoIP box?
You can find the MAC ID for your VoIP box on the bottom. [ Back to Top ]

· Where can I use CityVoice?
Anywhere on earth with a broadband connection to the internet will support CityVoice.

· Will I need to replace my current phone?
No, all of CityVoice's features and service work with your current phone.

· How do I set up my VoIP box?
For setting up your VoIP box, please refer to the VoIP box setup page.

· What do I need to use CityVoice?
All you need is a broadband internet connection (a connection of 17KB/sec or better), your existing phone, and the CityVoice adapter (known as the "Voice over Internet Protocol box" or "VoIP box") which can be purchased through our online store. You can optionally use your current phone line in addition to your CityVoice service so that people who are not CityVoice subscribers can still call you on your regular number.

· What payment methods are accepted?
We currently only accept credit cards as methods of payment. In the future, we hope to accept calling cards as well.

· What are "World Minutes"?
World Minutes determine the amount of time you spend on international calls. Since making calls to different countries will vary in price, you will be charged differently depending on which countries you make calls to. When you allocate funds to your World Minutes account, those funds will be spent by the minute according to per minute fee of the country you are calling. Remember, with CityVoice minutes and your savings of up to 90% you get so much more for you money.

· How much does CityVoice cost?
CityVoice offers three pricing plans with varying amounts of prepaid minutes. These can be used on calls made to the continental US and Canada from anywhere in the world. If you run out of US and Canada minutes, you will be charged an additional 3.9¢ per minute for each additional minute you use the service.

Calls made to areas outside the continental US and Canada will be subject to international rates, saving you up to 90% over standard phone line charges. You have the option to prepay for the international minutes (or "World Minutes") like a prepaid calling card or you can simply choose to be charged as you make international calls. So start saving up to 90% right now, by choosing the best plan for you.

· What is CityVoice?
CityVoice is a broadband phone service which utilizes alternative methods of making long-distance calls saving you up to 90% on your phone bill.

· How does CityVoice work?
CityVoice uses Voice over Internet Protocol (VoIP). In doing so, CityVoice transforms voice data into internet packets which are sent over your existing broadband internet service. These packets are then transformed back into voice data and sent to the call recipient. Likewise, the recipient's voice data is converted and sent to you via VoIP where the data is converted back into voice data, all in the blink of an eye with amazing clarity.

· How is the sound quality?
The sound quality is identical to that of a regular phone.

· What happens if I discover CityVoice is not for me?
If you decide the service is not for you, you may return your VoIP box to CityVoice. You will only be charged for the calls you have made on the service. If you choose to disconnect from the CityVoice service, you will not be charged any extra fees for disconnecting.